Refund Policy
This Refund Policy ("Policy") applies to all purchases made through LexStudia ("We", "Us" or "Our"), an online legal education portal dedicated to promoting mock exams for the Bangladesh Bar Council MCQ examination. By purchasing our services, you agree to the terms outlined in this Policy.
A. Refund Eligibility:
We are committed to providing quality educational content and services. However, refunds may only be issued under the following circumstances:
- Technical Issues:If technical difficulties prevent you from accessing the purchased content or service and the issue cannot be resolved by our support team within a reasonable time, you may be eligible for a refund.
- Service Unavailability: If the service or content you purchased is unavailable for an extended period due to reasons beyond your control, we will consider refunding the amount paid.
- Duplicate Purchases: If you accidentally make duplicate purchases, you may request a refund for the extra transaction(s).
B. Refund Request Submission:
All refund requests must be submitted within 24 hours of your purchase. To request a refund, please follow these steps:
- Contact Us: Submit a refund request by contacting us via email at office@lexstudia.com or through our support portal within 24 hours of your purchase.
- Provide Information: Include your order details, the reason for your refund request, and any relevant documentation or screenshots to help us assess your case.
- Review:Our team will review your request within 7 to 10 business days. We may contact you for further clarification if needed.
- Decision: If your refund request meets the eligibility criteria, we will process the refund within 7 to 10 business days of approval.
C. Non-Refundable Items:
Refunds will not be granted under the following circumstances:
- Change of Mind:Refunds are not provided if you simply change your mind after purchasing our services or content.
- Accessed Content: Once you have accessed or used the educational materials or mock exams, refunds will generally not be issued, except in cases of significant technical issues or service unavailability.
- Partial Use:Refunds are not available for partially completed services or exams.
- Breach of Terms of Service: If your account has been suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
D. Discretionary Refunds:
All refunds are at the sole discretion of LexStudia. We reserve the right to evaluate refund requests on a case-by-case basis, and we may decline requests that do not meet our refund criteria or are deemed abusive.
E. No Guarantee of Exam Success:
Purchasing mock exams or educational content from LexStudia does not guarantee success in the Bangladesh Bar Council MCQ examination. Refunds will not be issued based on dissatisfaction with exam results or failure to pass the examination.
F. Refund Method:
Approved refunds will be processed through the original payment method used during the purchase. It may take 15 business days for the refunded amount to appear in your account, depending on your payment provider.
G. Refund Administration Fees:
Refunds may be subject to an administrative fee to cover the costs associated with processing the refund. This fee will be deducted from the total refundable amount.
H. Changes to This Refund Policy:
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our platform after any changes constitutes your acceptance of the updated Policy.
I. Contact Us:
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at office@lexstudia.com